Privacy Policy

Introduction

This Privacy Policy explains how Kleva TV (“Kleva TV”, “we”, “us” or “our”) collects, uses and protects your personal data when you use the Kleva TV app (the “App”) and our website.

We have designed the App to work without an account or sign-in, and we collect as little personal data as possible.

About Kleva TV

Kleva TV is a media player for Android TV and Google TV. It does not provide, host or distribute any content. You are responsible for the playlists and content you add to the App, and for ensuring you have the right to access them.

Who We Are

Kleva TV is the data controller responsible for your personal data. You can contact us about this policy or your data at admin@kleva.tv.

Information We Collect

Anonymous account. When you first open the App, it creates an anonymous account identified only by a random ID. It has no name, email address or password.
Device information. A one-way, scrambled (hashed) version of your device’s Android ID, and your device’s name or model. We never receive or store the Android ID itself.
Free trial. The dates your free trial started and ends, linked to your device.
Purchases. Premium is bought through Google Play. We receive the purchase token, order number, product, purchase date, country and purchase status. We never receive your payment details, your name or your Google account email address.
App integrity checks. The result of Google Play Integrity checks, which confirm the App and device are genuine, when a check fails.
Diagnostics. Crash reports, error reports, app logs, performance data, your device model and operating system version, and recordings of a sample of app sessions with all on-screen text and images hidden.
Trakt. If you choose to connect a Trakt account, the access and refresh tokens Trakt provides.
Messages. If you contact us, your email address and anything you include in your message.

Information We Do Not Collect

Your playlists, provider logins, channels, favourites and viewing history are stored only on your device. We do not collect them.

To show artwork and details for films and shows, the App looks them up using public catalogue IDs (such as TMDB or IMDb IDs). These lookups are not linked to you.

How We Use Your Information

We use your information only for the following purposes, and on the following legal bases:

To provide the App, the free trial and Premium, including applying your purchase to your devices. This is necessary to perform our contract with you.
To prevent misuse, such as repeated free trials, unlicensed copies of the App and fraudulent purchases. This is in our legitimate interests.
To fix bugs and improve the App’s stability and performance. This is in our legitimate interests.
To keep records of purchases and refunds. This is necessary to comply with our legal obligations.
To respond to your messages and requests. This is necessary to comply with our legal obligations, or to perform our contract with you.

We do not use your information for advertising, and we do not sell it.

We share your information only with trusted service providers that help us run the App, and only as far as they need it:

Supabase hosts our database, servers and anonymous accounts.
Sentry provides crash reporting and performance monitoring.
Google provides Google Play billing, purchase verification and Play Integrity checks.
Trakt receives data only if you choose to connect your Trakt account.

We may also disclose information where required by law, or to protect our rights or the safety of others.

International Transfers

Some of our service providers process data outside the United Kingdom and the European Economic Area, including in the United States. Where they do, we make sure appropriate safeguards are in place, such as standard contractual clauses approved by the UK and the European Commission.

How Long We Keep Your Information

Anonymous accounts are deleted automatically after 90 days without use, unless they are on a device with an active Premium purchase.
Purchase records are kept while your purchase is active, and afterwards for as long as needed to meet our legal, tax and accounting obligations.
Free trial records are kept so that each device receives only one free trial.
App integrity results are kept only as long as needed to prevent misuse.
Diagnostics are deleted automatically by Sentry after its retention period.
Trakt tokens are kept until you disconnect Trakt or your data is deleted.

Your Rights

Depending on where you live, you have the right to:

access the personal data we hold about you;
ask us to correct inaccurate data;
ask us to delete your data;
ask us to restrict, or object to, how we use your data; and
receive a copy of your data in a portable format.

To exercise these rights, contact us at admin@kleva.tv. Because we do not collect your name or email address in the App, we may ask for your Google Play order number to find your data. We will respond within one month.

To delete your data, see our Account Deletion Policy.

You also have the right to complain to a data protection authority. In the UK, this is the Information Commissioner’s Office (ico.org.uk).

Security

We protect your information with encryption in transit, by storing device identifiers only in hashed form, and by limiting access to purchase and device records to our own servers. No system is completely secure, but we take reasonable steps to protect your data.

Children

The App is not intended for children under 13, and we do not knowingly collect their personal data. If we learn that we have, we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the effective date above.

Contact Us

If you have any questions about this Privacy Policy, contact us at admin@kleva.tv.