Overview
Kleva TV does not use sign-in accounts. When you first open the App, it creates an anonymous account identified only by a random ID, with no name, email address or password.
Your playlists, provider logins, favourites and viewing history are stored only on your device. They are removed when you uninstall the App or clear its data.
This policy should be read together with our Privacy Policy.
Automatic Deletion
Anonymous accounts, and the data linked to them, are deleted automatically after 90 days without use, unless they are on a device with an active Premium purchase. You do not need to contact us for this to happen.
If you connected Trakt, you can delete your Trakt tokens at any time by disconnecting Trakt in the App’s settings.
How to Request Deletion
Because we do not hold your name or email address, we find your data using your Google Play purchase. If you bought Premium, email admin@kleva.tv with:
- the subject line Delete Account Request; and
- your Google Play order number, which starts with “GPA.” and can be found in your Google Play receipt email or your Google Play order history.
If you have not bought Premium, we hold nothing that lets us identify your anonymous account, so it will be deleted automatically as described above.
Verification and Timing
We will check your order number against our records and may ask for further details to confirm the request is from the buyer. We will complete your request within one month of verifying it. If a request is complex, we may extend this by up to two further months, and we will tell you if we do.
What We Delete
- The devices linked to your purchase, including their device IDs and names
- The history of devices you have removed
- The anonymous accounts on those devices, including any Trakt tokens
- App integrity check results linked to those accounts and devices
What We Keep
We may keep limited records where the law requires or allows it:
- Your purchase record (order number, purchase token, product, date, country and status), to meet legal, tax and accounting obligations and to handle refunds and disputes
- Free trial records (a hashed device ID and trial dates), so the device does not receive another free trial
- A record of your request and how we handled it
Diagnostic data held by Sentry is not linked to your purchase, and is deleted automatically after Sentry’s retention period.
Your Premium Purchase
Deleting your data removes your devices from your Premium purchase, but does not cancel or refund it. Your purchase belongs to your Google account, so if you install Kleva TV again using the same Google account, the App can restore it. Refunds are handled by Google Play.
Contact Us
For questions about account deletion, contact us at admin@kleva.tv. If you are unhappy with how we handled your request, you can complain to the Information Commissioner’s Office (ico.org.uk) or your local data protection authority.